Shipping policy

Shipping & Logistics Policy

This policy applies to all Silicon Carbide (SiC) high-temperature kiln furniture products sold by Riseport Global Traders Ltd（Shenyang） (hereinafter referred to as "we" or "us").
Customers are advised to read this policy carefully before placing an order. Placing an order constitutes acceptance of all terms herein.

Standard products: Shipment within [7-15] business days after contract signing and receipt of deposit (if applicable).
Custom products: Shipment per the lead time specified in the contract, generally [20-45] business days after drawing/technical approval and deposit receipt (varies by product complexity).
Expedited orders: Rush orders must be communicated in advance; we will make best efforts to accommodate. Expedited handling may incur additional costs, mutually agreed upon.
Delayed shipment: In case of production anomalies or force majeure preventing timely shipment, we will notify the customer in advance and negotiate a resolution.

We offer the following delivery options (as specified in the contract):

Term	Description
Ex-works	Customer arranges pickup from our factory; risk transfers upon goods leaving our premises
FOB / CIF	We arrange shipping to designated port or destination; costs and liability as per contract
Door-to-door	We arrange delivery to customer's designated address, including last-mile service

Standard packaging: Products are secured with professional mounting brackets, shock-absorbing materials, and reinforced with wooden crates or pallets to ensure transit safety.
Special packaging: Customized cushioning, vacuum sealing, or moisture-proofing available for fragile or high-precision products (additional cost applies).
Labeling: Outer packaging clearly marked with product name, specifications, quantity, order number, consignee information, and necessary warning labels.
Customer requests for special packaging shall be submitted in writing at the time of order and executed upon mutual confirmation.

We partner with multiple professional logistics companies and select the optimal carrier based on product characteristics, destination, and delivery timeline.
Customers may designate their preferred carrier, but must notify us in writing in advance for confirmation. Associated costs and risks shall be borne by the customer.

Shipping costs are borne by [buyer / seller / shared] as specified in the contract.
Additional storage or transfer fees incurred due to customer changes to delivery address or delayed receipt shall be borne by the customer.
In case of force majeure (weather, regulations, epidemic, etc.) causing delays or additional costs, both parties shall negotiate a resolution.

Inspection upon receipt: Customer shall unpack and inspect the goods immediately upon delivery, verifying intact packaging and correct quantities before signing the delivery receipt.
Exception handling:
- Damaged outer packaging: Customer shall refuse delivery or note damage on the receipt, take photos immediately, and notify our sales/support staff.
- Damaged goods / quantity discrepancy: Take photos on the spot, note actual conditions on the delivery receipt, and notify us in writing within [3] business days.
- Failure to note or notify within the timeframe: Goods shall be deemed received in good condition; subsequent claims for visible damage or quantity shortage shall be borne by the customer.
Latent quality acceptance: Claims for internal quality issues (fracture, deformation, etc.) shall be submitted in writing within the warranty period as specified in the contract or product specifications; otherwise, goods shall be deemed accepted.

Transit delay: We will use best efforts to coordinate with carriers for prompt delivery, but shall not be liable for delays caused by the carrier.
Loss or total damage: Upon carrier confirmation, we will assist in claiming against the carrier and arrange replacement or refund.
Transit damage: Follow Section 7.2 for exception handling; we will assist in claiming against the carrier and cover reshipment/exchange costs (if the issue is our liability).

For export orders, we execute per the agreed incoterm (e.g., FOB, CIF, EXW) specified in the contract.
Customer shall provide accurate destination, consignee information, and all required customs clearance documents.
Customs fees, import duties, VAT, and other destination charges shall be borne by the customer (unless otherwise specified in the contract).
Any costs arising from customer-caused clearance issues (e.g., incomplete documents, refusal to clear) shall be borne by the customer.
International transit times are subject to customs, weather, flight schedules, and other variables. Estimated delivery times provided are for reference only and do not constitute a guarantee.

Customer shall arrange receipt of goods within [5] business days of arrival at the designated address. Storage fees incurred due to customer-caused delays shall be borne by the customer.
For goods stored at our facility at the customer's request, we offer [15] days of free storage, with additional storage fees of [XX/day/pallet] thereafter.

Customers are advised to purchase transit insurance for high-value goods.
If insurance is to be arranged by us on the customer's behalf, it shall be explicitly stated in the contract, with costs borne by [buyer / seller / shared].
For uninsured goods damaged in transit, compensation will be limited to the carrier's standard liability (typically low). We shall not be liable for any shortfall beyond that.