Terms of service

Terms of Service (English)

1. Orders & Contracts

  1. All orders are subject to a signed written contract or confirmed purchase order between both parties.

  2. Customers shall provide accurate product specifications, quantities, dimensions, drawings, and technical requirements as the basis for production and delivery.

  3. Order changes requested by the customer after contract signing shall be submitted in writing in advance and shall only be executed upon our written confirmation. Any additional costs and delivery schedule adjustments shall be mutually agreed upon.

2. Pricing & Payment

  1. Product pricing is as specified in the contract. Quotations are valid for [30] days from the date of issue and are subject to reconfirmation thereafter.

  2. Payment terms: typically [30%] deposit + [70%] balance paid before shipment, or as otherwise specified in the contract.

  3. Custom products may require separate tooling/mold fees (if applicable), with costs and ownership clearly stated in the contract.

3. Delivery & Inspection

  1. Delivery time is as specified in the contract, except for delays caused by force majeure.

  2. Delivery terms: [Ex-works / Freight collect / Door-to-door delivery], with shipping costs and risks borne as agreed in the contract.

  3. Customer shall inspect the goods within [7] business days upon receipt. Any discrepancies in quantity, specifications, or visible damage shall be reported in writing promptly. Failure to raise objections within the inspection period shall be deemed acceptance.

  4. For latent quality issues (e.g., fracture, deformation) discovered during use, customer shall notify us in writing promptly, preserve the site and products for joint inspection.

4. Quality Warranty

  1. Products are manufactured and inspected in accordance with mutually agreed technical specifications, drawings, or industry standards (e.g., ISO, ASTM).

  2. Warranty period: [12] months from the date of delivery, or [XXXX] cumulative operating hours under normal use (whichever comes first).

  3. Warranty covers performance failures caused by defects in materials or manufacturing processes, including fracture, severe deformation, and spalling.

  4. The warranty does not cover the following:

    • Use beyond maximum service temperature or designed operating conditions;

    • Improper installation, mishandling, or deliberate damage;

    • Damage from chemical corrosion, mechanical impact, or other abnormal use;

    • Normal wear, oxidation, or scaling;

    • Unauthorized modification or repair without our prior written consent.

5. Technical Service & Support

  1. We provide technical support including product selection, installation guidance, and usage training.

  2. For on-site service requests, we will arrange technical personnel upon mutual agreement. Related expenses (travel, accommodation, etc.) shall be borne by [mutual negotiation / the customer].

  3. We offer customized technical solutions based on customer operating conditions. Solutions shall be attached to the contract upon mutual confirmation.

6. Custom Product Terms

  1. Custom products are manufactured and accepted based on mutually confirmed drawings and technical specifications, which shall not be unilaterally changed after confirmation.

  2. Tooling/mold fees for custom products shall be borne by [the customer / shared by both parties / refunded upon reaching a certain order volume].

  3. Issues arising from errors in drawings or parameters provided by the customer shall be the responsibility of the customer, including any associated costs.

7. Confidentiality

Both parties shall keep strict confidentiality regarding any trade secrets, technical information, and customer data disclosed during the course of cooperation. Such obligations shall survive the termination of the contract.

8. Default & Liability

  1. Either party in breach of the contract shall bear corresponding liability and compensate the other party for direct losses incurred.

  2. In the event of force majeure (including natural disasters, war, regulatory changes, public health emergencies, etc.), the affected party shall notify the other party in a timely manner and provide supporting documentation. Liability may be partially or fully waived.

9. Dispute Resolution

Any dispute arising out of or in connection with this contract shall first be settled through friendly negotiation between both parties. If negotiation fails, the dispute shall be submitted to the competent People's Court in [our location] for litigation (or to the [designated arbitration commission] for arbitration, as specified in the contract).

10. Miscellaneous

  1. These Terms of Service constitute an integral part of the contract and have the same legal effect.

  2. Matters not covered herein may be addressed through supplementary agreements, which shall have the same effect as the original contract.

  3. The right of interpretation of these Terms of Service resides with Riseport Global Traders Ltd(Shenyang).